Customer Feedback

We strive to maintain a culture of continuous improvement in all areas of our business. Based on customer, client and Roshem Network member feedback for the year 2020 between January and June, we have established the following goals:

From June 2020, all clients of Roshem Impact will be provided with access to the Roshem Network, and:

  • a project-based team group where they can post their feedback, questions, requests and goals
  • a dedicated Client Service portal for communication with a representative from outside of their project group to whom they can relay challenges and concerns
  • private and customized platforms , forums and groups for business development initiatives and workflow related to their project

We are developing custom solutions for impact investment strategy development, to:

  • digitalize the implementation of the LBG Framework, the global standard in measuring and managing corporate community investment directly on our Roshem Network platform, client and customer portal
  • expanding our Consulting service offering to extend to Human Resources service offerings, with a particular focus on developing and implementing Employee-focused Impact Business Models for our clients, customers and members

We’re proud to share details of our 2020 customer Feedback as obtained from our current long-term clients, customers and partners.

How would you rate your client service experience thus far?

Unsatisfactory 0
Neutral - no issues have come up requiring a client service process 0
Satisfactory - my concerns have been addressed 0
Excellent - the client service representative met or exceeded my expectations 0